Terms of order and delivery

IN GENERAL

Trade name My Hobby Horses Finland (2699755-8) sells hobby horses and their accesories to over 14-years old people to Finland and other countries trough My Hobby Horse webshop. My Hobby Horse webshop is only webshop, though you can come to pick up your order also from our address, when it has been agreed beforehand. 
These terms of order and delivery stands from 1.10.2017. We can change terms of order and delivery unilaterally, so take care that you get to know them before you make any shopping.

 

PRODUCT INFORMATION

On Hobby Horses-page there has been told in generally about making hobby horses and their materials, but more detailed information you find from every products own page. We try allways take pictures of products in natural light, but even so pictures might seem a little bit different on different computers. Please take that in consideration.

 

PRICES

You can see prices in Normal horses, Big horses, Fairy tale horses and Accessories pages and of course on every products own page. All prices includes sales tax. When you continue to shopping cart or to checkout, there is more detailed price with shipping cost. We withhold right to change the prices.

 

SHIPPING COSTS

Shipping cost to Finland is 8,90 €. To other countries shipping costs are determined by the deliverer and will be shown in checkout. We withhold right to change the prices of shipping costs. 

 

PAYMENT

Payment service is carry out by the payment company Checkout. You can pay by all finnish online bank services or by well known credit cards. If there is any problems with payment situations, pleace contact Checkouts own customer service, because My Hobby Horse webshop don’t handle any payment informations.  

 

ORDER CONFIRMATION

When you have made a purchase, you will get an order confirmation to your e-mail. If from some reason we are not able to confirm your order, we inform to your e-mail as soon as possible.

 

DELIVERY TIME

We try to mail the orders the same day or the next day. To Finland shipping takes only few days to other EU-countries about 1 – 14 days. To other countries it may take even more time. Please consider that seasons like christmas may cause delays in deliveries. 

 

RETURN OR CONPLAINT

As a customer you have a right to return the product in 14 days from the day you got it. If you want to return the product, you have to pay the delivery costs yourself. Also the product should be well packed and unused. If so, we will pay you back the price of the product. 
Check the parcel, when it arrives. If the product is for exaple corrupted during the shipping, inform us without delay by e-mail or phone. We also would like to have picture of this corrupted product.

 

CUSTOMER CERVICE

Address: Amandantie 10, 
37830 Akaa
Finland

Phone  +358 40 7645456
Email: myhobbyhorses@gmail.com